Delivery & Shipping

We know many of our gifts are bought for birthdays, new homes, memorials and other important moments, so we want ordering and delivery to be as clear as possible.

Preparing your order

Many Little Nook of Gifts items are personalised, handmade or prepared to order. This means your order may need some preparation time before it is ready to be dispatched.

Personalisation can include photographs, names, dates, messages, engraving or other custom details depending on the product. Please check everything you enter carefully before placing your order.

Delivery options and charges

Available delivery options and any applicable delivery charges are shown at checkout based on your order and delivery address.

Delivery time is separate from the time needed to prepare a personalised or handmade item, so please allow for both when ordering for a particular occasion.

Need your gift for a particular date?

If your order is for a birthday, housewarming, memorial, Christmas or another date-sensitive occasion, please contact us before ordering if you are unsure whether there is enough time. We can advise based on the item you would like and the current workload.

Please do not rely solely on an estimated delivery date if the gift is needed for an important fixed date, as carrier delays can occasionally happen after an order leaves us.

Checking your delivery address

Please make sure the delivery address is complete and correct before submitting your order. If you notice an error afterwards, contact us as soon as possible. We will help where we can, but once an order has been dispatched we may not be able to change or redirect it.

Sending a gift directly to the recipient

You are welcome to use the recipient's address as the delivery address at checkout. Where a product includes an option for a gift message or personalised note, enter the wording you would like when ordering.

Tracking your order

If tracking is available with the delivery service used for your order, the tracking information will be provided when the order is dispatched.

If your delivery is delayed

Occasional delays can happen while an order is with the delivery carrier. If your parcel appears to be taking longer than expected, please get in touch with your order details and we will help you check what has happened.

Damaged or incorrect orders

If something arrives damaged or there is a problem with your order, please contact us as soon as possible. Photographs of the item and its packaging can help us understand what has happened and resolve the issue more quickly.

Returns

For information about returns, cancellations and personalised items, please see our Refund Policy.

If you still have a delivery question, please visit our Contact page.